Need spare parts?
Need help with one of your products?
Contact our experts.
How long are my devices guaranteed for?
Contrary to popular belief, plumbing fixtures are NOT guaranteed for life. Each supplier has its own conditions and operates in its own way. Our customer service is here to help you. One thing is certain, your purchase invoice is essential to apply your guarantees.
How to maintain my faucets?
It is recommended to clean your faucet with lukewarm water and a mild, liquid, non-abrasive soap. Never use abrasive, chemical, corrosive, powdered, or very strong products including toothpastes, detergents, scourers, window cleaners and disinfectants. Cartridges can be cleaned with a small brush under warm water. The proper maintenance of your faucet will ensure a faucet in good condition for many years.
How can we dislodge accumulated limestone?
To dislodge limestone from the faucets, soak the cartridges and hand showers in a solution of 50% hot water and 50% vinegar. Do not use abrasive, irritating or corrosive products. They will damage the finish of your faucets. For your shower doors, some models are coated with anti-stain treatments. If this is your case, all you need is a cloth and a mild soap to clean your glass. Otherwise, we will advise you specialized cleaning products. For best results, clean with a squeegee after each shower.